Last updated: April 7, 2026
Junk Busters (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to information collected through our website, contact forms, phone calls, and the services we provide.
Junk Busters is a junk removal service business operating in Calgary, Alberta, Canada. If you have any questions about this policy or how we handle your personal information, you can contact us:
Email: hello@junkbustersyyc.ca Phone: (587)330-3040
For privacy-specific inquiries, you can request our Privacy Officer.
We collect personal information in the following ways:
Information you provide directly. When you fill out a contact form, request a quote, book a service, or communicate with us by phone, email, or text, we collect information such as your name, email address, phone number, service address, the type of items you need removed, photos you may share, and any other details you choose to provide.
Information collected automatically. When you visit our website, we automatically collect certain technical information, including your IP address, browser type and version, operating system, the pages you view, the time and date of your visit, the website that referred you to us, and information about how you interact with our site. This is collected through cookies and similar tracking technologies.
Advertising click identifiers. When you arrive at our website by clicking on one of our ads on Google, Facebook, Instagram, or other platforms, we collect identifiers those platforms attach to the link, such as Google Click IDs (GCLID), Facebook Click IDs (fbclid), and UTM campaign parameters. We store these identifiers in a cookie on your device so we can later understand which ads led to inquiries and bookings.
Payment information. If you pay for our services online, payment is processed by our third-party payment processor. We do not store full credit card numbers on our systems.
We use the information we collect for the following purposes:
Our website uses cookies and similar technologies for the following purposes:
Essential cookies. Required for the website to function (for example, remembering form input as you fill it out).
Analytics cookies. Help us understand how visitors use our website so we can improve it. We use Google Analytics for this purpose.
Advertising and measurement cookies. Allow us to measure the performance of our ads and understand which campaigns generate inquiries and bookings. These cookies store advertising click identifiers (such as GCLID and fbclid) and connect them to actions taken on our website.
You can control cookies through your browser settings. Disabling cookies may affect some features of our website but will not prevent you from contacting us.
We use Google Ads, Meta (Facebook and Instagram) Ads, and other advertising platforms to reach customers in our service area. To understand which ads are effective and to ensure we are not wasting money on ads that don’t work, we measure which ad clicks lead to actual bookings and paid invoices.
To do this, we may share limited information with these advertising platforms:
We use this information solely to measure advertising performance. We do not sell your information, and we do not allow advertising platforms to use it for any purpose other than the conversion measurement we have requested. The hashing process means your raw email and phone number are never transmitted to these platforms in a readable form.
The legal basis for this processing is our legitimate business interest in understanding and optimizing our advertising spend, consistent with PIPEDA’s reasonable purposes test. By using our website and submitting our forms, you consent to this measurement use.
We share your personal information only with the following categories of third parties, and only to the extent necessary:
Service providers. Companies that help us operate our business, including:
These service providers are bound by contractual and legal obligations to protect your information and use it only for the purposes we authorize.
Legal compliance. We may disclose your information when required by law, such as in response to a court order, subpoena, or other valid legal process, or when necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business transfers. If our business is sold, merged, or otherwise transferred, your information may be transferred as part of that transaction. We will notify you of any such change.
We do not sell your personal information to anyone, ever.
Some of our service providers are located outside of Canada, including in the United States and the European Union. When your information is transferred to or stored in another country, it may be subject to the laws of that country, which may differ from Canadian privacy law. We take reasonable steps to ensure that any service provider handling your information protects it in a manner consistent with this Privacy Policy and applicable Canadian privacy law.
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:
When information is no longer needed, we securely delete or anonymize it.
We use reasonable physical, technical, and organizational safeguards to protect your personal information from loss, theft, unauthorized access, disclosure, alteration, and destruction. These include:
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a security breach affecting your personal information, we will notify you and the appropriate authorities as required by law.
Under Canadian privacy law (PIPEDA), you have the following rights regarding your personal information:
Access. You have the right to request a copy of the personal information we hold about you.
Correction. You have the right to request that we correct any inaccurate or incomplete information we hold about you.
Withdrawal of consent. You have the right to withdraw your consent for us to collect, use, or disclose your personal information at any time, subject to legal and contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide services to you.
Deletion. You may request that we delete your personal information, subject to our legal obligations to retain certain records.
Complaint. If you believe we have not handled your personal information in accordance with PIPEDA, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca.
To exercise any of these rights, contact us using the information in section 1. We will respond to your request within 30 days.
Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us and we will delete it.
Our website may contain links to other websites that we do not operate. This Privacy Policy does not apply to those websites. We encourage you to read the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last updated” date at the top of this policy and, where appropriate, notify you by email or through a notice on our website. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
Email: hello@junkbustersyyc.ca Phone: (587)330-3040
